Here is our DOA policy just so you have it.


Live arrival guaranteed. You must accept & sign for package on the day of delivery from FedEx hub.


• Orders ship Tuesdays.  Orders generally ship the day after being placed, or the following Monday.


•Overnight shipping does not mean that you will get your order the next day


•Even when paying for overnight delivery, fedex still experience delays sometimes.


•Accommodations should be made for delivery day in the event the box takes an extra night for delivery.


•Weather or temperature shipping delays may accrue in places experiencing harsh weather.


•Issues with shipment must be reported to us 2 hours after pick up


•Photos and or video of DOA’s must be provided of the deceased animal with a pin through the abdomen of the animal. Additional photos or videos may be requested.


•Carrier delays are fully covered and guaranteed for live arrival, even if shipments are delayed.


•Listed sizes of animals are approximate. Refunds will not be issued for size discrepancies.


•All of our shipping is guaranteed for live arrival, even when there are carrier delays. In the event of a DOA, just let us know and we will work out a refund or replacement. When there are delays, I don’t recommend calling FedEx. There is usually little that can be done by calling them, and it sometimes can cause further delays. In my experience it is best to wait it out, and let the package run its course.


•In a event of DOA buyer pays for shipping if wanting a replacement


•Freebies do not fall under the LAG